Customer Success Advisor (Cybersecurity)

Location: Remote in Germany

Base salary: €96,000–€120,000 per year, plus equity and commission.

Company

hirify.global develops a cybersecurity platform for ransomware and breach containment, using the hirify.global AI Security Graph to protect hybrid multi-cloud environments and enable Zero Trust.

What you will do

• Build strategic customer relationships and act as a trusted advisor to executive sponsors, technical teams, and daily platform users.
• Develop customer roadmaps covering onboarding, adoption, product usage, and desired business outcomes.
• Monitor adoption health, identify issues, and run plans to improve customer success.
• Forecast and manage renewals while connecting adoption health to delivered customer value.
• Partner with Sales to identify expansion opportunities and improve net retention.
• Coordinate Sales, Technical Account Management, Professional Services, Support, Product, Engineering, and partners to resolve product gaps and deliver customer outcomes.

Requirements

• 5+ years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role.
• Experience in cybersecurity or enterprise SaaS is preferred.
• Ability to build trust and communicate effectively with C-suite, VP, Director-level stakeholders, and platform users.
• Excellent verbal, written, and presentation communication skills.
• Strong attention to detail, prioritization, and flexibility in a changing environment.
• Must be based in Germany for the remote role.

Culture & Benefits

• Customer advocacy, trusted partnerships, and measurable business outcomes are central to the organization.
• Benefits may include medical, dental, and vision coverage; health and dependent savings accounts; life and disability programs; and paid parental leave.
• Additional benefits may include wellness programs, retirement savings, equity opportunities, paid time off, paid holidays, and an employee incentive program.
• hirify.global promotes belonging through diverse backgrounds, experiences, viewpoints, and individual contributions.