Customer Success Manager (Cybersecurity)

Location: Fully remote

Company

hirify.global develops cybersecurity products that protect AI technologies from adversarial AI attacks and help organizations adopt AI securely.

What you will do

• Manage communication, check-ins, status updates, calls, scheduling, and follow-up across a portfolio of enterprise accounts.
• Track action items, Jira tickets, account health notes, scores, risks, and escalations.
• Coordinate with Solution Architects during onboarding and own the customer relationship through the transition from Sales.
• Partner with Technical Support Engineering to triage issues, route requests, and manage customer communication during resolution.
• Monitor onboarding, product adoption, renewals, at-risk accounts, and potential upsell opportunities.

Requirements

• 5+ years of experience in Customer Success or Technical Account Management.
• Experience in a B2B SaaS or cybersecurity company and with enterprise accounts.
• Experience working with technical and executive stakeholders.
• Strong organization, written communication, verbal communication, and proactive account-management skills.
• Ability to manage follow-ups, action items, internal handoffs, and customer escalations.

Nice to have

• Familiarity with Jira or Salesforce.
• Background in cybersecurity or AI/ML.

Culture & Benefits

• Fully remote work with a globally distributed team and occasional team gatherings.
• Home-office setup stipend, annual equipment upgrades, and a monthly internet and phone stipend.
• Health, vision, dental, and 401(k) benefits, including fully subsidized health plan options.
• Unlimited flexible time off and 15 paid company holidays for salaried employees.
• Learning and development fund for training, conferences, certifications, and industry events.
• Commitment to diversity, equity, inclusion, and equal employment opportunity.