Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity/AI): Managing a portfolio of enterprise accounts to ensure support and adoption of AI security solutions with an accent on account health and cross-functional coordination. Focus on bridging the gap between sales, technical onboarding, and long-term product adoption.

Location: Remote (Global)

Company

hirify.global protects the world’s most valuable technologies from adversarial AI attacks with a unique, patent-pending productized solution.

What you will do

• Manage ongoing communication, regular check-ins, and status updates for a portfolio of enterprise accounts.
• Own all post-call follow-ups, track internal action items, and handle scheduling coordination.
• Maintain accurate account health notes and scores to provide visibility on risks and escalations.
• Collaborate with Solution Architects during onboarding and Technical Support Engineering for issue triage and communication.
• Partner with Account Directors to flag at-risk accounts and identify potential upsell opportunities.
• Monitor product adoption and guide new customers to realize value quickly after signing.

Requirements

• 5+ years of experience in Customer Success or Technical Account Management at a B2B SaaS or cybersecurity company.
• Experience managing enterprise accounts across technical and executive stakeholders.
• Exceptional organizational skills with a track record of meticulous follow-up.
• Strong written and verbal communication skills for clear client and internal handoffs.
• Proactive mindset to stay ahead of account needs rather than reacting to requests.

Nice to have

• Familiarity with tools like Jira or Salesforce.
• Professional background in cybersecurity or AI/ML.

Culture & Benefits

• Fully remote global work environment with stipends for home office setup, upgrades, and monthly internet/phone expenses.
• Comprehensive health, vision, and dental insurance, with some options fully subsidized.
• Unlimited flexible time off for salaried employees and 15 paid company holidays.
• 401k offerings and a dedicated L&D fund for training, certifications, and industry events.
• Commitment to diversity, equity, and inclusion as an equal opportunity employer.