Customer Success Manager, SLED (Cybersecurity)

Location: Remote, US; hybrid schedule available for candidates near the global headquarters in Chicago. All applicants must be a US Person due to the role’s involvement in FedRAMP.

Company

hirify.global develops end-to-end encrypted cybersecurity software for organizations, including password, secrets, connections, zero-trust network access, and remote browser isolation solutions.

What you will do

• Manage a portfolio of SLED customers across the public sector and deliver value throughout the customer lifecycle.
• Meet revenue quotas by negotiating renewals, cross-sells, upsells, and licensing contracts.
• Build relationships with senior management and C-level contacts through structured account cadences and Quarterly Business Reviews.
• Advise customers on cybersecurity best practices, password-related risks, product adoption, and new features.
• Resolve customer issues and coordinate with broader teams on technical challenges, implementations, and support.
• Analyze customer data to prioritize opportunities and risks, drive advocacy, and improve account management programs.

Requirements

• 1+ year of full-cycle SaaS sales or Customer Success Management experience focused on upselling and expansion.
• 1+ year of SLED sales experience in software or technology sales.
• Technical knowledge of software integrations such as SSO and directory services, as well as implementation, onboarding, and support.
• Experience working with enterprise organizations, C-level executives, IT, and cybersecurity executives.
• Strong communication, problem-solving, prioritization, autonomy, and customer relationship skills.
• Working knowledge of Salesforce; an undergraduate degree is preferred.

Nice to have

• Experience in the IAM industry.
• Familiarity with FedRAMP, GovCloud, or classified networks.

Culture & Benefits

• Fully remote work from select US locations, with a hybrid option near the Chicago headquarters.
• Medical, dental, and vision insurance, including domestic partnerships.
• Employer-paid life insurance and supplemental life insurance options.
• Short- and long-term disability insurance.
• 401(k) with Roth and traditional options.
• Generous paid time off, including paid bereavement and jury duty leave.