Executive Customer Success Leader (Cybersecurity)

Location: Remote. Immigration sponsorship is not provided for this position.

Company

hirify.global provides cybersecurity ratings and risk management technology used by organizations worldwide to monitor and reduce digital security risks.

What you will do

• Lead, coach, and develop a global Customer Success organization focused on a consistent, high-standard customer experience.
• Design efficient, scalable processes supported by AI and automated customer health tracking.
• Drive operational accountability across Customer Success, Sales, Product, and Engineering.
• Orchestrate complex customer journeys for large enterprise risk teams.
• Partner with the VP of Sales on customer handoffs and consultative solutions for security challenges.

Requirements

• 12+ years of experience in enterprise software leadership, with a focus on post-sales excellence and customer acquisition or growth.
• 5+ years of experience in cybersecurity.
• Proven success managing high-value enterprise accounts and exceeding retention and expansion goals.
• Extensive experience with six- and seven-figure enterprise deals.
• Experience building, training, and leading global teams using metrics-driven pipeline and deal-sizing management.
• Expertise in account planning and qualification methodologies such as MEDDPIC, with strong senior-level communication skills.

Culture & Benefits

• Remote work with benefits specific to the employee's country.
• Competitive salary and stock options.
• Health benefits and unlimited paid time off.
• Parental leave and tuition reimbursement.
• Additional annual performance-based incentive compensation and equity may be available.