Enterprise Relationship Manager (Cybersecurity)

Location: United States; remote

Company

BlackCloak operates a 24/7 Client Security Operations Center and provides cybersecurity services for enterprise clients.

What you will do

• Build and maintain relationships with enterprise clients and understand their cybersecurity needs.
• Partner with Sales, Delivery, and Security teams to support seamless onboarding and implementation.
• Support clients throughout their journey by communicating updates and utilization highlights.
• Monitor accounts, identify potential issues early, and recommend solutions.
• Gather client feedback and share insights with internal teams to improve services and the client experience.
• Use the CRM to track activity, analyze data, identify trends, and support NRR, logo retention, onboarding, and utilization metrics.

Requirements

• At least two years of experience in customer success or account management, ideally with enterprise clients.
• Bachelor’s degree in a relevant field; an advanced degree is a plus.
• Familiarity with cybersecurity and privacy concepts.
• Strong communication, interpersonal, organizational, and time-management skills.
• Ability to gather and interpret information, work independently, and deliver results.
• Willingness to travel to meet clients when necessary.

Culture & Benefits

• Remote work arrangement in the United States.
• Collaboration across Sales, Delivery, Security, and internal product teams.
• Opportunity to deepen cybersecurity and privacy expertise.
• Consideration for future matching roles through the talent community.