Senior Customer Success Manager (French-speaking)

Location: Berlin, hybrid with an average of two days per week in the local hirify.global office

Company

hirify.global provides an employee experience platform focused on employee engagement, performance management, and high-performing teams.

What you will do

• Own a portfolio of enterprise customers with 1,000+ employees across France and CEMEA.
• Act as a strategic advisor to executive stakeholders and guide customers through the full lifecycle.
• Drive product adoption, retention, business outcomes, and customer value.
• Lead renewal planning, risk mitigation, contract negotiations, pricing discussions, and compliance coordination.
• Identify upsell and cross-sell opportunities and collaborate with Account Executives, CSMs, People Scientists, Product, and Support.
• Mentor Renewal Managers and CSMs while improving renewal workflows, playbooks, policies, and tooling.

Requirements

• 3–5+ years of experience in Customer Success, Renewals, or Account Management in a SaaS or enterprise software environment.
• Experience managing complex, million-dollar-plus contract renewals and meeting or exceeding retention and revenue goals.
• Strong understanding of SaaS metrics including ARR, GRR, and NRR, as well as ROI and TCO.
• Experience with CRM and Customer Success platforms; Salesforce and Vitally are preferred, along with Zoom, Slack, and G-Suite.
• Native French proficiency and English proficiency are required.
• Experience in customer-facing SaaS or HR/People & Culture environments, plus strong mentoring, coaching, negotiation, and strategic communication skills.

Nice to have

• Native Arabic proficiency.
• Experience with People & Culture topics and enterprise customer experience programs.

Culture & Benefits

• Hybrid work with regular connection to the local office.
• Employee share option program and learning and coaching programs.
• Quarterly refresh days, an extended end-of-year break, and a monthly wellbeing and lifestyle allowance.
• Inclusive parental leave from day one.
• MacBook and home workspace setup budget.
• Five annual social impact days and medical insurance for employees and families in the US and UK.