RVP, Priority Support Engineering (AI)

TL;DR

RVP, Priority Support Engineering (AI/Cloud Data): Managing paid support offerings and the Designated Support Engineer (DSE) team across EMEA with an accent on revenue targets, proactive advisory-led engagement, and AI-augmented operational models. Focus on shifting premium support from reactive ticket handling to a measurable lever for consumption growth and workload health.

Location: GB-London

Company

Snowflake is a cloud data platform powering the era of the agentic enterprise through AI-native solutions.

What you will do

• Lead the regional Designated Support Engineer (DSE) team to deliver a proactive, advisory-led support model including architectural reviews and risk assessments.
• Own the regional sales cycle and revenue targets for paid support programs, focusing on attach, expansion, and renewal.
• Build and maintain executive relationships with strategic customers and internal sales leadership to ensure program alignment.
• Develop and evolve an AI-native engagement model using AI to anticipate workload risk and scale proactive advisory.
• Collaborate with reactive support leadership to ensure overall delivery health and streamlined escalation paths for paid accounts.
• Recruit, coach, and develop a multi-layered organization of engineers and front-line managers.

Requirements

• 10+ years in enterprise customer-facing roles in cloud, data, or SaaS companies.
• Proven track record of owning revenue targets tied to attach, expansion, or renewal.
• 5+ years of leadership experience managing multi-layered organizations in high-growth environments.
• Deep knowledge of data warehousing, analytics, AI, and cloud computing.
• Demonstrated experience leading teams or engagements using AI-native or AI-augmented approaches.
• Executive-level communication and presence for C-level customer audiences.

Nice to have

• Experience scaling premium support or TAM programs at hyperscalers (AWS, Google, Microsoft) or enterprise SaaS (Databricks, Salesforce, etc.).
• Previous internal experience at Snowflake in Solutions Engineering or Architecture.
• Strong program, project, and process management skills.

Culture & Benefits

• AI-native culture focusing on reinventing how work gets done through human-AI collaboration.
• Dynamic, fast-moving environment that values an experimental mindset and low-ego individuals.
• Focus on innovation, pushing the pace of technology, and scaling global operations.