Technical Account Manager (AI)

Location: Remote-first; anywhere in the United Kingdom or Ireland

Company

ElevenLabs is an AI research and product company developing voice, creative, conversational agent, and AI audio platforms for consumers and businesses.

What you will do

• Own the technical depth and commercial outcomes for a defined book of business across the UK and Ireland.
• Understand how customers deploy ElevenLabs across web, mobile, and internal systems, identify issues early, and own solutions end to end.
• Run customer onboarding, enablement, adoption, and growth across speech models, creative tools, Agents, and the broader platform.
• Advise customers on production deployment and analyze usage and performance data to identify friction and improve adoption.
• Own renewals, upsells, cross-sell, Gross Revenue Retention, Net Revenue Retention, and net expansion targets.
• Collaborate with Sales, Engineering, Product, Marketing, and Customer Success leadership to convert technical wins into revenue.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Technical Account Management supporting complex B2B SaaS, Developer Tools, or AI/ML products in the UK and Ireland region.
• Proven experience owning and managing a defined book of business.
• Fluent English.
• Proven experience working across the UK and Ireland market, including knowledge of its landscape and cultural nuances.
• Familiarity and experience building and deploying AI agents.
• Familiarity and experience with API integrations and navigating SDKs.
• Proven cross-functional experience with Sales, Engineering, Product, and Marketing teams.
• Proven experience driving revenue outcomes, owning a revenue quota, and identifying, qualifying, and closing cross-sell opportunities and renewals.
• Excellent problem-solving, technical, analytical, communication, and interpersonal skills, with the ability to build relationships with customers at all organizational levels.
• Self-motivated and able to work independently in a remote or distributed team environment.

Culture & Benefits

• High-velocity environment with rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• AI-first culture focused on excellence, innovation, and measurable impact.
• Annual discretionary stipend for professional development.
• Annual discretionary stipend for meeting colleagues and social travel.
• Annual company offsite and monthly co-working stipend for employees outside main hubs.