Customer Advocacy Specialist (SaaS)

TL;DR

Customer Advocacy Specialist (SaaS): Managing the customer advocate community and coordinating reference requests to drive business impact with an accent on relationship building and content creation. Focus on identifying customer champions, developing case studies, and optimizing advocacy workflows using AI tools.

Location: Remote (Ontario, Canada)

Salary: $65,300 – $97,900 CAD

Company

hirify.global is a software platform designed to help trades professionals manage and grow their businesses.

What you will do

• Execute end-to-end Sales and Upsell reference requests, including advocate identification, matching, and scheduling.
• Build and maintain relationships with customer advocates across assigned audience segments and verticals.
• Recruit new customer advocates to strengthen coverage across key products, company sizes, and use cases.
• Develop customer proof assets, including testimonials, case studies, videos, and customer spotlights.
• Partner with internal creative and marketing teams to transform customer stories into impactful assets for pipeline generation.
• Track advocacy metrics in Salesforce and leverage AI tools to streamline manual workflows and increase efficiency.

Requirements

• 2–5 years of experience in customer marketing, customer advocacy, customer success, or account management.
• Must be based in Ontario, Canada.
• Strong relationship-building skills and the ability to establish trust with internal and external stakeholders.
• Excellent written and verbal communication skills.
• Experience working with Salesforce, Google Workspace, Slack, and Confluence.
• Ability to identify compelling customer stories and translate business outcomes into impactful proof.

Culture & Benefits

• Flextime and support for autonomous work with extensive learning and development opportunities.
• Comprehensive health and wellness benefits, including company-paid medical, dental, and vision.
• RSP match and employee assistance program.
• Extensive parental leave support and up to $20k in adoption reimbursement.
• Inclusive culture emphasizing individuality and diverse perspectives.