Customer Advocacy Manager (Marketing)

TL;DR

Customer Advocacy Manager (Marketing): Developing and leading a regional customer advocacy program to amplify customer success stories and build brand trust within the APJ region with an accent on relationship management and narrative crafting. Focus on cultivating a portfolio of high-profile advocates, coordinating testimonials, and aligning customer voices with sales and marketing goals.

Location: Remote (Must be based in North Sydney, Australia or Singapore)

Company

hirify.global is the Data and AI Trust Company, specializing in data resilience and security posture management for over 550,000 customers worldwide.

What you will do

• Cultivate and nurture long-term relationships with key customer advocates to turn them into brand champions.
• Develop a strategic portfolio of high-profile customer brands for case studies, testimonials, and industry events.
• Manage a database of public and private references to support sales and marketing initiatives.
• Collaborate with sales, marketing, and engineering teams to identify and extract impactful customer success stories.
• Oversee the production of high-quality advocacy assets, including professional video testimonials and written quotes.
• Track and optimize the usage of advocacy assets to ensure maximum impact on brand credibility.

Requirements

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
• Proven experience managing a customer advocacy program in the B2B technology space.
• Must be based in or have work authorization for North Sydney (Australia) or Singapore.
• Exceptional verbal and written communication skills with the ability to craft compelling narratives.
• Strong organizational and project management expertise.
• Experience managing advocacy pipelines and hitting quarterly growth goals.

Nice to have

• Strong understanding of the channel market, including alliance partners, distributors, and system integrators.

Culture & Benefits

• Generous leave: 20 annual vacation days, plus 4 global hirify.globale Days and 24 paid volunteer hours.
• Comprehensive health: Private medical insurance, income protection, and discounted HCF corporate health insurance.
• Wellbeing support: Annual wellbeing allowance, flu vaccination vouchers, and confidential EAP counseling.
• Financial benefits: Superannuation contributions via salary sacrifice and options for portable electronics.
• Professional growth: Access to LinkedIn Learning, O’Reilly, mentoring, and an annual Global Day of Learning.