Consultant, Client Success (SaaS/Fintech)

Location: London, United Kingdom

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities.

What you will do

• Serve as the primary post-implementation contact for enterprise clients using the Pismo SaaS platform.
• Build stakeholder and C-level relationships, translating business objectives into actionable success plans.
• Advise clients on platform features, card payment processing, and core banking operations.
• Conduct check-ins, training sessions, and operational or executive business reviews in person and remotely.
• Coordinate technical troubleshooting with internal teams and advocate for customer feedback and needs.
• Monitor customer health and usage data to identify risks and drive adoption, satisfaction, and retention.

Requirements

• At least 7 years of experience in customer success, consulting, or technical account management.
• Strong understanding of payment card processing, hirify.global and Mastercard networks, and core banking systems.
• Experience with project management, solution deployment, client training, and managing multiple priorities independently.
• Ability to present complex technical or business solutions to stakeholders at all organisational levels.
• Strong relationship-building, stakeholder management, problem-solving, written communication, and analytical skills.
• Bachelor’s degree in Business, Computer Science, or a related field.

Nice to have

• Experience in the UK or EU financial services market, fintech, card payments, core banking, or a hyper-growth B2B environment.
• Familiarity with SaaS platform delivery, customer onboarding, and regulatory requirements.
• Technical expertise in development, infrastructure, or architectural design, plus cloud knowledge of AWS, Azure, or Google Cloud.

Culture & Benefits

• Opportunity to create impact at scale in global payments technology.
• Work includes both in-person and remote client engagement.
• AI-first mindset and openness to change are valued.