Operations Service Manager (Care Technology)

Location: Hybrid, with at least 2 days per week in client offices in South East England and Southwest London; occasional travel to the London office in Victoria. Applicants must be located in or able to commute to South West London twice a week. UK residency or citizenship is required for security-clearance eligibility.

Company

hirify.global is a global consulting firm combining strategy, technology, innovation, design, science, engineering, and digital expertise to help clients transform complex challenges.

What you will do

• Manage an operational care technology service, including referrals, partner coordination, operational KPIs, and continuous improvement.
• Lead the service delivery team and support effective collaboration across diverse stakeholders.
• Identify and mitigate risks related to privacy, security, usability, and service delivery.
• Analyse operational data, identify trends, and assess the impact of service interventions and changes.
• Lead engagement with service user groups, case reviews, and service review activities.
• Direct the Quality Assurance Programme and manage assigned projects from initiation through completion.

Requirements

• Seasoned management experience in care technology within social care or health services.
• Experience inspiring teams, managing diverse stakeholders, and leading remote teams with different working styles.
• Strong understanding of care technology outcomes and the needs of social care users.
• Excellent communication skills, including independent client engagement and production of structured reports and documents.
• Strong organisational and project management skills with close attention to detail.
• Must be located in or able to commute to South West London twice per week; UK residency or citizenship may be required for security clearance.

Culture & Benefits

• Hybrid and flexible working guided by client needs, with autonomy to manage working time and schedules.
• Private healthcare for employees and their families.
• 25 days of annual leave, an additional half day on Christmas Eve, and the option to buy 5 more days.
• Company pension scheme and annual performance-based bonus.
• Tax-efficient benefits, community and charity initiatives, and opportunities for professional growth.

Hiring process

• Submit an online application.
• Adjustments or accommodations are available during the recruitment process.