Customer Onboarding Manager (UK)

Location: United Kingdom; hybrid role with regular weekly travel to customers across the country. Ideally based in the Midlands or South-West of the UK.

Company

hirify.global is a technology scale-up developing a cloud-based SaaS Transport Management Platform that automates administrative processes, optimises planning, and improves the efficiency, profitability, and sustainability of transport operations.

What you will do

• Guide transport companies through the full hirify.global onboarding journey, from kickoff and process analysis through go-live and aftercare.
• Analyse planning, order-entry, invoicing, and other operational workflows and translate them into efficient hirify.global configurations.
• Configure the platform and deliver hands-on customer training.
• Act as the main implementation contact, monitoring satisfaction, transition quality, and user adoption.
• Support pre-sales by analysing prospective customer needs and providing technical input during demos.
• Capture customer insights and collaborate with Sales, Product, and Engineering on solution improvements.

Requirements

• Operational experience in transport or logistics, such as planning or dispatch, with an interest in SaaS; alternatively, experience implementing complex SaaS solutions with an interest in logistics operations.
• Strong communication skills with technical and non-technical audiences.
• Customer-focused, proactive, organised, flexible, and comfortable taking initiative in a fast-paced scaling environment.
• Valid driver’s licence required for regular customer visits within the UK.

Culture & Benefits

• Competitive salary package.
• Significant responsibility, ownership, and impact.
• Growth opportunities within a scale-up expanding across Europe.
• Flexible, trust-based working environment.