Senior Delivery Manager

Location: Tokyo, Japan

Company

hirify.global provides a customer engagement platform with cross-channel messaging, journey orchestration, marketing automation, analytics, and AI-powered decisioning.

What you will do

• Manage a portfolio of customer onboarding projects and accelerate time-to-value.
• Understand customer business and technical goals and build relationships with stakeholders from senior staff to end users.
• Coordinate with Customer Success Managers, Solutions Architects, client product and engineering teams, agencies, and third parties.
• Own technical workstreams, document scope and integration approaches, and support transitions to Customer Success.
• Deliver strategic and technical enablement training and workshops.
• Drive early adoption by defining KPIs and success metrics, and advocate customer use cases to product development.

Requirements

• 5+ years of experience in a client-facing environment.
• Experience with project management and preferably technical implementation.
• Strong analytical, problem-diagnosis, creative problem-solving, listening, and verbal communication skills.
• Ability to manage conflicting priorities and work effectively in a fast-paced environment.
• Collaborative approach and ability to maintain enthusiasm throughout customer onboarding engagements.
• Interest or experience in SaaS, mobile, APIs, marketing automation, direct marketing, analytics, or programming such as HTML.

Culture & Benefits

• Collaborative, transparent, and inclusive working environment focused on autonomy, accountability, learning, and work-life harmony.
• Competitive compensation that may include equity.
• Retirement and employee stock purchase plans.
• Flexible paid time off and comprehensive medical, dental, vision, life, and disability benefits.
• Family services, fertility benefits, and equal paid parental leave.
• Professional development through career pathing, learning platforms, and a yearly learning stipend.

Hiring process

• AI-assisted tools may analyze application materials and support interview scheduling, recording, and note summarization.
• Recruiting teams remain responsible for hiring decisions; candidates may have rights to request information, opt out, or request manual review depending on location.