Customer Service Analyst

Location: Hybrid, Guarulhos, São Paulo, Brazil

Company

hirify.global develops functional coatings, adhesives, and sealants for customers across more than 30 market segments and 150 countries.

What you will do

• Process, maintain, and monitor customer orders through the full order cycle.
• Communicate order changes and delivery updates while responding to customer inquiries.
• Resolve customer issues, complaints, disputes, and invoicing queries.
• Maintain accurate customer data and records in SAP.
• Coordinate with Finance, Logistics, Supply Chain, and Sales teams.
• Monitor consignment stock and customer portals while supporting OTIF delivery and SHE compliance objectives.

Requirements

• Degree in Business Administration, Commerce, Administration, or a related field.
• At least 3 years of customer service or customer support experience.
• Fluency in English and Spanish.
• Proficiency in Microsoft Office and business systems.
• Legal authorization to work in Brazil.

Nice to have

• Experience supporting customers across multiple countries or regions.
• Experience with SAP or TOTVS for customer and order management.
• Ability to manage multiple priorities and deadlines.
• Strong communication, problem-solving, and stakeholder collaboration skills.

Culture & Benefits

• Collaborative culture focused on respect and inclusion.
• Equal employment opportunity for qualified applicants.
• Global environment with colleagues and customers across multiple countries and markets.