Customer Support Specialist (French)

TL;DR

Customer Support Specialist (French) (Customer Service/Order Support): Supporting customers, dealers, and end users across France and other EU countries with order processing, product enquiries, shipment updates, and service issue resolution with an accent on accurate communication, root-cause analysis, and customer-oriented support. Focus on coordinating sales and service requests, identifying suitable solutions, and maintaining reliable order administration.

Location: Hybrid work model in Warsaw, Poland

Company

hirify.global develops and services precision instruments for laboratory, industrial, retail, product inspection, and process analytics applications.

What you will do

• Provide first- and second-level sales support for OHAUS and METTLER TOLEDO dealers and end users.
• Assist customers by email and phone with ordering and provide shipment status updates.
• Handle enquiries about pricing, availability, product specifications, complaints, parts, order status, and sales leads.
• Investigate customer complaints, identify root causes, explain solutions, and follow up through resolution.
• Analyze customer needs and recommend suitable products or services.
• Prepare administrative documents and maintain quality service for internal and external customers.

Requirements

• At least 1 year of professional experience in a similar position.
• Written and spoken English and French at minimum B2 level.
• Strong attention to detail and customer-oriented approach.
• Good understanding of complex business processes.
• Ability to work in a hybrid model in Warsaw, Poland.

Nice to have

• Knowledge of SAP.

Culture & Benefits

• Employment contract with long-term cooperation.
• Annual reward and festive benefits paid in April and December.
• Private medical care, dental coverage, life insurance, and optional family extensions.
• Sports card, language courses, and a broad training offer.
• Wellbeing activities, CSR initiatives, meal discounts, and special offers at Platan Business Park.

Hiring process

• CV selection followed by contact with selected candidates.
• Approximately 15-minute recruiter phone screening.
• Approximately one-hour video interview with the manager and recruiter.