Customer Service Specialist (German Speaking)

Location: Budapest, Hungary

Company

hirify.global is a global cabling solutions provider supporting the energy transition and digital transformation, with operations across more than 50 countries.

What you will do

• Handle German-speaking customer inquiries, service requests, complaints, and product or service information.
• Create and manage quotations, offers, pricing updates, sales orders, confirmations, and order changes in line with company policies.
• Coordinate customer priorities and order changes with Sales, Planning, Supply Chain, Finance, Logistics, and Technical teams.
• Monitor order fulfillment and communicate delivery timelines, delays, changes, and final delivery confirmations.
• Support invoicing, returns, credit notes, transport documentation, claims, overdue payments, and customer onboarding.
• Maintain accurate customer and order data and manage escalations through timely resolution.

Requirements

• Previous experience in Customer Service, Sales Support, Order Management, or a similar role.
• Fluent German, spoken and written, is required.
• Strong English communication skills are required.
• Strong organization, prioritization, problem-solving, and communication skills.
• Ability to work cross-functionally with Sales, Planning, Finance, Logistics, and Technical teams.

Nice to have

• Experience with ERP systems such as SAP and CRM tools.

Culture & Benefits

• Dynamic, international working environment.
• Professional development and career growth opportunities.
• Competitive compensation and benefits.
• Opportunity to contribute to customer satisfaction and business success.

Hiring process

• Application followed by an HR interview.
• Hiring Manager interviews.
• 30-minute online assessment.