Specialist Fan Engagement (m/f/d)

Location: Prague 8, Czech Republic

Company

hirify.global develops child-safety and lifestyle products for parents, including car seats, baby carriers, kids furniture, and strollers.

What you will do

• Assist consumers with product and order inquiries across the hirify.global portfolio and online shop.
• Communicate with consumers by phone, email, social media, and chat.
• Handle complaints, provide product advice, and resolve escalated inquiries.
• Support the training of assistant-level personnel and help maintain service quality.
• Identify errors in content and processes and coordinate corrections.
• Collaborate with internal departments and international distributors to improve FAQs, best practices, and content.

Requirements

• Completed commercial apprenticeship or similar qualification.
• Several years of experience in a similar or customer-facing role.
• Native-level fluency in Italian, French, or German.
• Excellent command of English is required as the business language.
• Experience supporting leadership with process optimization.
• Proactive, service-oriented personality with strong communication skills.

Nice to have

• Familiarity with Microsoft Office or Salesforce.

Culture & Benefits

• International environment with employees from more than 29 nations.
• Inclusive workplace focused on diversity and equal opportunities.
• Opportunities for professional and personal development.
• Competitive salary and attractive annual leave.
• Discounts on hirify.global products.