Customer Service Specialist (Architectural Lighting)

TL;DR

Customer Service Specialist (Architectural Lighting): Supporting customers throughout the full order lifecycle, from quotations and order entry to invoices, returns, and credit notes, with an accent on customer communication, order accuracy, and delivery coordination. Focus on managing technical product processes, coordinating with sales, production, and logistics, and solving customer service issues in an international environment.

Salary: €3,009.82 per month minimum, with an individually tailored package based on qualifications and experience.

Company

Creates state-of-the-art architectural lighting solutions for design-focused environments.

What you will do

• Support customers throughout the complete order process, including quotations, order entry, invoices, returns, and credit notes.
• Prepare tailored quotations and ensure accurate, timely order processing.
• Coordinate with customers, sales representatives, production, and logistics teams.
• Monitor delivery schedules through proactive communication and reliable coordination.
• Handle administrative and organizational back-office activities.

Requirements

• Completed commercial education, a language degree, or a comparable qualification.
• Approximately 1–2 years of experience in customer service or customer support.
• Very good written and spoken Italian and English.
• Technical understanding and interest in technical products and processes.
• Structured, reliable, proactive, and solution-oriented working style with a strong customer focus.
• Ability to communicate effectively in an international environment and work both independently and as part of a team.

Nice to have

• Experience with ERP systems such as SAP, Microsoft Dynamics NAV, AX, or D365.

Culture & Benefits

• Home office options available after the onboarding phase in accordance with company guidelines.
• International team environment with a strong focus on collaboration and service.
• Access to an academy, health-related benefits, and a company canteen.
• Additional benefits include childcare support, sustainability initiatives, incentives, parking, and bicycle-friendly facilities.