Customer Service Clerk (SAP/Excel)

TL;DR

Customer Service Clerk (SAP/Excel): Managing customer orders from receipt through invoicing, resolving service incidents, and coordinating delivery follow-ups with an accent on order accuracy, supply chain coordination, and operational reporting. Focus on analyzing discrepancies, solving cross-functional order issues, and maintaining reliable customer and logistics data in a hybrid environment.

Location: Hybrid work environment in Canada; hirify.global Canada operates from offices in Boucherville, Quebec, and Toronto, Ontario.

Salary: $37.90/hour, approximately $6,564/month based on 40 hours per week.

Company

hirify.global Canada is a large food and beverage business focused on dairy, plant-based products, specialized nutrition, and health through food.

What you will do

• Manage the complete customer order cycle, including entry, validation, confirmation, adjustments, delivery follow-up, and invoicing.
• Verify customer master data and coordinate corrections with relevant internal stakeholders.
• Provide after-sales support, document incidents, analyze operational issues, and follow up on resolutions.
• Prepare reports and operational analyses covering sales, returns, orders, delivery discrepancies, blocks, and service issues.
• Collaborate with Demand Planning, Logistics, Transportation, Finance, Back Office, customers, and sales teams.
• Maintain procedures, customer files, route information, account specifications, and operational follow-ups.

Requirements

• College diploma in administration, supply chain, logistics, or a related field.
• At least one year of relevant experience in customer service, order management, sales administration, or supply chain.
• Advanced written and spoken French and English required.
• Proficiency in Excel and SAP required; Word and PowerPoint knowledge is an asset.
• Strong prioritization, organization, analytical, problem-solving, communication, and follow-up skills.
• Ability to manage multiple requests, operational urgencies, deadlines, and changing priorities with accuracy and autonomy.

Culture & Benefits

• Hybrid work environment with flexible time off.
• Group insurance and group retirement plans.
• Wellbeing account and paid parental leave.
• Competitive short-term incentive bonus.
• Equal-opportunity workplace with a focus on diversity, dignity, respect, and gender equality.
• AI-enabled tools may be used during recruitment, while final hiring decisions are made by people.