Strategy & Operations Manager (Telecom)

TL;DR

Strategy & Operations Manager (Telecom): Leading end-to-end customer implementation and post-launch optimization for a global connectivity platform with an accent on operational scaling, data-driven insights, and cross-functional coordination. Focus on building scalable support workflows, leveraging AI for automation, and managing complex relationships with senior customer stakeholders.

Location: Hybrid (requires regular time in company hubs and occasional travel).

Salary: €85,000–€130,000

Company

hirify.global is building the operating system for mobile services, enabling tech companies to embed global connectivity into their products.

What you will do

• Lead customer implementations from kickoff to go-live, ensuring healthy and high-performing deployments.
• Serve as the primary point of contact for customers, building trust and managing relationships across the lifecycle.
• Analyze activation funnels and performance data to identify patterns and drive actionable improvements.
• Translate field insights into product and engineering requirements to improve platform stability.
• Utilize AI tools to automate recurring tasks, accelerate analysis, and prototype internal tooling.
• Develop and document runbooks and workflows to ensure scalable and efficient future deployments.

Requirements

• 4+ years of experience in demanding operational environments like strategy & operations, bizops, or management consulting.
• Proven ability to operate under pressure and solve complex problems with imperfect information.
• Proficiency in AI tools for daily analysis, automation, and building internal tooling.
• Strong data skills including SQL, spreadsheet modeling, and BI tool usage.
• Ability to communicate complex technical findings to both technical and non-technical executive stakeholders.
• High ownership mindset with the ability to manage multiple workstreams simultaneously.

Nice to have

• Experience in telecoms, fintech, or B2B SaaS.
• Background in customer-facing implementation or technical account management.
• Proven track record of building internal tooling or automated workflows using no-code tools.

Culture & Benefits

• Competitive compensation package including stock options.
• Support for in-person collaboration in home-inspired office hubs.
• Stipends for home office setup and professional development.
• Provision of a free phone and international data plan.
• Participation in bi-annual company off-sites (hirify.global Republic).