Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Delivering strategic technical guidance and executional support to enterprise clients with an accent on platform optimization, channel implementation, and data-driven strategy. Focus on bridging communication between client technical teams and internal engineering to ensure seamless e-commerce operations and value realization.

Location: Must be based in the United States (Remote)

Salary: $60,000–$100,000 per year

Company

hirify.global is a global commerce network that helps brands, suppliers, and retailers optimize operations and scale e-commerce growth across hundreds of channels.

What you will do

• Manage day-to-day technical operations and business-as-usual activities for enterprise clients.
• Develop and oversee channel implementation strategies aligned with platform capabilities.
• Drive tactical execution including repricing, promotional planning, and algorithmic optimization.
• Conduct technical reviews to identify optimization opportunities and provide actionable recommendations.
• Resolve complex technical issues in collaboration with Product and Engineering teams.
• Support technical roadmap planning and feature adoption for strategic accounts.

Requirements

• Must be based in the United States.
• 2+ years of experience in technical account management, solutions engineering, or e-commerce within a B2B SaaS environment.
• Foundational understanding of channel requirements, data mapping, and feed architecture.
• Strong proficiency in Excel and experience with workflow tools like Salesforce or JIRA.
• Demonstrated proficiency with AI-driven tools like Microsoft Copilot.
• Ability to manage technical projects and communicate effectively with diverse stakeholders.

Nice to have

• Bachelor's degree in business, engineering, or computer science.
• 3+ years of relevant experience in technical account management or implementation.
• Experience with product data platforms or enterprise retail technology.
• Familiarity with SaaS deployment models and scalable system design.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance with company HSA contributions.
• 6% 401(k) match.
• Generous time off including 20 days PTO, 9 holidays, and wellness days.
• 12 weeks primary caregiver leave and 4 weeks secondary caregiver leave.
• $65/month remote work stipend for internet.
• Access to the Calm app and tuition assistance programs.