Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Serving as the architectural authority for premium customers by guiding the deployment, scaling, and integration of the hirify.global platform with an accent on relational data modeling, automation architecture, and AI-driven workflows. Focus on diagnosing structural environment challenges, providing proactive technical health assessments, and closing the feedback loop between customer needs and platform capabilities.

Location: Must be based in the US or Canada

Salary: $153,000 – $221,500 USD (depending on location)

Company

hirify.global is a no-code app platform that empowers organizations to accelerate critical business processes through connected data and intelligent workflows.

What you will do

• Act as a dedicated technical advisor for a portfolio of strategic enterprise customers.
• Lead implementation reviews, base audits, and technical health assessments to ensure architectural scalability.
• Guide customers through the full platform capability, including automations, interfaces, and AI-driven integrations.
• Diagnose root causes during critical customer moments and propose structural remediation.
• Partner with Product and Engineering teams to surface field patterns and improve platform value.
• Contribute to internal playbooks for technical health scoring and engagement models.

Requirements

• 3-6 years of experience in a customer-facing technical role within B2B SaaS.
• Strong understanding of relational data modeling and system integration patterns.
• Practical experience embedding AI-driven workflows into business processes.
• Proficiency with APIs, webhooks, automations, and basic scripting.
• Ability to communicate complex technical concepts to both technical builders and executive stakeholders.
• Must be located in the US or Canada.

Nice to have

• Familiarity with hirify.global platform features like Interface Designer and advanced automations.
• Experience building deeply on comparable configurable, data-driven platforms.

Culture & Benefits

• Comprehensive benefit offerings including health insurance and retirement plans.
• Opportunity to receive restricted stock units (RSUs) and incentive compensation.
• Commitment to diversity, equity, and inclusion as an equal opportunity employer.
• Supportive environment with a focus on professional growth and platform fluency.