Resident Manager (Cybersecurity)

TL;DR

Resident Manager (Cybersecurity): Leading a team of resident consultants to drive professional services for the CrowdStrike Falcon platform with an accent on endpoint, identity, and cloud security. Focus on managing the full project lifecycle, from pre-sales scoping to delivery and customer support, while optimizing service offerings through automation and AI.

Location: Must be based in the United Kingdom

Company

CrowdStrike is a global leader in cybersecurity, providing an advanced AI-native platform to stop breaches and protect modern organizations.

What you will do

• Build and grow a team focused on operationalizing and supporting all CrowdStrike products.
• Collaborate with leadership to enhance organizational programs and increase service efficiencies.
• Drive cross-functional teams to ensure successful delivery outcomes and maximize customer value.
• Manage and mentor team members to expand skill sets and maximize performance.
• Lead internal initiatives to introduce automations and optimize time-to-value using AI.
• Interface directly with customers for pre-sales, solution presentations, and project delivery.

Requirements

• 8+ years of experience in the security industry in a professional services capacity.
• Strong understanding of employee management and team leadership.
• Experience with pre-sales technical scoping and post-sales handoffs.
• Experience managing technical deployments and running projects from kickoff to closure.
• Experience documenting and transferring knowledge to customers and stakeholders.
• Strong written and oral communication skills in English.

Nice to have

• Knowledge of security endpoint products and SIEM best practices.
• Experience with log management solutions like Falcon LogScale, Splunk, or QRadar.
• Understanding of distributed applications in AWS, GCP, and Azure.
• Automation experience with Bash, Python, or other programming languages.

Culture & Benefits

• Market-leading compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holiday policies.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Vibrant office culture and global employee networks.