Senior Services Engagement Manager (AI)

TL;DR

Senior Services Engagement Manager (AI): Driving professional services sales and guiding customers through the scoping and value of implementation services with an accent on SOW development and customer success. Focus on aligning presales, sales, and professional services teams to ensure seamless project delivery and long-term retention.

Location: Hybrid (London, UK). Must have the unrestricted right to work in the United Kingdom.

Company

Leading AI contracting platform that transforms agreements into assets.

What you will do

• Lead professional services discovery and scoping discussions to propose suitable engagements.
• Manage customer escalations regarding project scope and alignment.
• Collaborate with Sales, Partners, and Product teams on SOW development and project staffing.
• Develop sales content for services offerings to improve market positioning.
• Forecast professional services bookings for assigned go-to-market segments.
• Track project progress against key success metrics to ensure customer retention.

Requirements

• Strong program management skills including project tracking and risk mitigation.
• Proficiency in SOW development and contract negotiations.
• Experience with the configuration and deployment of SaaS offerings.
• Ability to build rapport with peers, customers, and cross-functional teams.
• Unrestricted right to work in the United Kingdom.

Culture & Benefits

• 100% covered private medical and dental insurance for employees and dependents.
• Life assurance and income protection.
• Generous parental, medical, and compassionate leave policies.
• Monthly stipends for wellbeing and hybrid work.
• Standard pension contribution scheme.