Senior Strategy Consulting Director (CX/CRM)

TL;DR

Senior Strategy Consulting Director (CX/CRM): Leading complex customer experience and marketing transformation engagements for global brands with an accent on CX strategy, CRM, and digital innovation. Focus on orchestrating cross-functional teams, designing agentic operating models with AI, and driving measurable business value for clients.

Location: Copenhagen, Denmark

Company

hirify.global is a world-leading Centre of Excellence that helps businesses humanize brand-customer relationships through hyper-personalization, marketing automation, and CRM.

What you will do

• Lead multiple complex client engagements, ensuring profound strategic impact and high client satisfaction.
• Act as a strategic business partner providing thought leadership in customer experience and marketing transformation.
• Evolve the Customer & Business Strategy capability, specifically focusing on CX strategy, CRM, loyalty, and digital innovation.
• Mentor and coach consulting talent, managing career growth, performance reviews, and continuous skill development.
• Drive business growth by leading major new business pursuits and expanding the client portfolio.
• Implement innovative delivery methodologies, including the adoption of AI and agentic operating models.

Requirements

• Extensive experience in a Big 4 consultancy, leading strategy firm, or top-tier marketing agency.
• Proven track record of leading and delivering complex CX and marketing transformation programs.
• Familiarity with platforms such as Salesforce, Adobe Experience Cloud, Braze, and Google Marketing Platform.
• Exceptional commercial acumen with the ability to link strategy to measurable business value.
• Outstanding communication and visionary leadership skills for coaching and stakeholder management.
• Must be based in Copenhagen, Denmark.

Culture & Benefits

• Access to a global network of over 30,000 employees across 150+ offices in 60+ markets.
• Inclusive, high-performance, and supportive work culture.
• Opportunity to work with some of the world's most admired global brands.
• Commitment to equal opportunity and respect for diversity.
• Dynamic environment that values connection, belonging, and professional progression.