Service Account Manager (Sidel Equipment)

Location: Alabang, Philippines; extensive travel exceeding 50% of working time is required.

Company

hirify.global operates in equipment and service solutions for capital goods customers.

What you will do

• Serve as the main customer contact and build long-term, trust-based relationships.
• Identify customer needs and tailor service solutions to operational and business priorities.
• Coordinate with technical, commercial, and project teams to ensure timely, high-quality service delivery.
• Monitor account performance, service delivery, and contractual compliance.
• Drive service sales growth by developing opportunities within existing accounts and supporting new service offerings.
• Lead account reviews, prepare performance dashboards, and recommend improvements based on customer feedback and market trends.

Requirements

• Bachelor’s degree in business, engineering, or a related field; a master’s degree is preferred for senior-level candidates.
• Strong commercial experience with measurable success in customer development and service sales.
• Experience with hirify.global equipment or similar capital goods is highly desirable.
• Ability to manage multiple accounts, priorities, and internal resources independently.
• Availability to travel extensively, exceeding 50% of working time.
• Fluent English and Tagalog. Strong communication and negotiation skills are required.

Culture & Benefits

• Customer-centric, collaborative work across technical, commercial, and operational teams.
• Autonomous role focused on customer outcomes, service growth, and continuous improvement.
• Permanent employment contract.