Service Account Manager

TL;DR

Service Account Manager: Managing and growing customer relationships for industrial equipment with an accent on service revenue targets and customer satisfaction. Focus on building trust-based partnerships, driving service sales growth, and collaborating with cross-functional teams to ensure high-quality service delivery.

Location: Alabang, Philippines (Onsite)

Company

hirify.global is a global provider of packaging solutions and equipment for the beverage, food, home, and personal care industries.

What you will do

• Act as the primary point of contact for customers to ensure seamless communication and responsiveness.
• Build and sustain trust-based relationships to promote long-term loyalty and repeat business.
• Identify customer needs and tailor service solutions to align with their operational priorities.
• Collaborate with internal technical and commercial teams to ensure quality service delivery.
• Drive service sales growth by identifying new opportunities within existing accounts.
• Lead account review meetings and provide clients with value-driven performance insights.

Requirements

• Bachelor’s degree in business, engineering, or a related field.
• Strong commercial background with proven success in customer development and service sales.
• Fluent in English and Tagalog.
• Ability to travel extensively, exceeding 50% of working time.
• Demonstrated ability to manage multiple accounts and internal resources effectively.
• Experience with capital goods or hirify.global equipment is highly desirable.

Culture & Benefits

• Opportunity to work in a pivotal role within a global industrial leader.
• Focus on professional growth through account management and cross-functional collaboration.
• Collaborative environment working with diverse technical and commercial stakeholders.