Associate Director, Middle Office (Trade Ops)

TL;DR

Associate Director, Middle Office (Trade Ops): Leading middle-office operations and trade support services for investment managers with an accent on operational excellence, client partnership, and team leadership. Focus on overseeing complex trade lifecycles, ensuring SLA compliance, and driving continuous process improvements across the APAC region.

Location: Kuala Lumpur, Malaysia (Hybrid)

Company

hirify.global provides comprehensive asset servicing solutions to the global investment management industry, backed by the financial strength of one of the world's largest banks.

What you will do

• Provide senior oversight of daily middle-office operations, including cash, position, and trade-activity reconciliations.
• Supervise the full trade lifecycle, ensuring timely matching, confirmation, and settlement across multiple asset classes.
• Act as a senior escalation point for clients, ensuring issues are resolved with urgency and professionalism.
• Lead, coach, and develop junior team members to foster a high-performing culture.
• Drive process improvements to enhance efficiency, reduce risk, and improve the overall client experience.
• Sponsor and lead cross-functional projects, including client onboarding and new tool implementation.

Requirements

• 5–7 years of relevant experience in middle office, trade support, settlements, or outsourced operations.
• University degree in Finance, Economics, Accounting, Mathematics, or a related field.
• Strong knowledge of financial products including equities, fixed income, FX, derivatives, and private equity.
• Deep understanding of post-trade processes, operational controls, and trade lifecycle management.
• Experience with trade matching and settlement platforms such as OMGEO CTM, ALERT, Traiana, or MarkitSERV.
• Excellent communication skills for interacting with clients, brokers, and internal stakeholders.

Nice to have

• Strong Excel skills with VBA knowledge.
• Familiarity with reconciliation platforms.
• Experience with portfolio management or front-office systems like Enfusion, Calypso, Eze, or Broadridge Portfolio Master.

Culture & Benefits

• Attractive compensation package including base salary.
• Group medical insurance and pension schemes.
• Reimbursement of professional subscriptions.
• Paid holidays and gym membership assistance.
• Collaborative, diverse, and inclusive work environment with continuous learning opportunities.