Renewals Account Manager (SaaS)

TL;DR

Renewals Account Manager (SaaS): Managing the renewal process for enterprise accounts with an accent on contract negotiation, value maximization, and forecasting. Focus on mitigating churn risks, driving on-time closures, and ensuring customer product adoption.

Location: Must be based in the United States (Los Angeles, Austin, or San Francisco)

Company

hirify.global is a global technology and consulting leader providing hybrid cloud and AI solutions to Fortune 500 companies.

What you will do

• Negotiate renewal contracts to maximize contract value while enhancing customer relationships.
• Develop and maintain precise renewal forecasts in collaboration with Sales teams to identify risks early.
• Monitor customer health metrics to proactively identify risks and develop mitigation strategies.
• Partner with the Customer Success organization to achieve high product adoption and utilization.
• Work with Legal, Deals Desk, and Sales Operations to resolve complex approval issues and finalize order forms.
• Engage customers regarding renewal readiness, timing, and general needs for multi-year contracts.

Requirements

• Bachelor's Degree.
• 5+ years of demonstrated success in Renewal Account Management or Customer Success.
• Experience leading customer retention and adoption for both On-Prem and SaaS enterprise software.
• Advanced proficiency with contract renewal processes.
• Must have the ability to work without the need for current or future visa sponsorship.

Culture & Benefits

• Comprehensive healthcare including medical, prescription drug, dental, vision, and mental health coverage.
• Financial programs such as 401(k), cash balance pension plan, and Employee Stock Purchase Plan.
• Generous paid time off: 12 holidays, 120 hours vacation, and 12 weeks parental bonding leave.
• Access to a personalized, AI-driven learning platform for industry-recognized certifications.
• Inclusive environment with diverse employee resource groups and volunteer opportunities.