Senior Renewals Specialist (SaaS)

TL;DR

Senior Renewals Specialist (SaaS): Managing and executing high-touch contract renewals to protect recurring revenue and fuel growth with an accent on Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Focus on identifying churn risks, leading value-based negotiations, and collaborating cross-functionally to drive expansions.

Location: Must be based in the US. Remote options available only for candidates in PA, OH, NC, FL, GA, or TX. Hybrid options available at State College, PA headquarters.

Company

Analytics solutions provider focused on building meaningful partnerships with customers through powerful data tools.

What you will do

• Lead high-touch renewal portfolios, aligning software solutions to business goals to protect contract value.
• Identify risk indicators early and proactively drive remediation efforts to reduce churn.
• Translate customer usage insights into growth opportunities, including expansions, price adjustments, and migrations.
• Maintain a disciplined, audit-ready pipeline and reliable forecasting within the CRM.
• Partner with Sales, Customer Success, Support, and Finance to ensure seamless renewal outcomes.

Requirements

• 3+ years of experience in renewals, account management, or quota-carrying customer-facing roles in B2B SaaS or enterprise software.
• Proven track record of delivering strong outcomes in GRR, NRR, and churn prevention.
• Strong understanding of subscription contracts, pricing models, and value-based customer negotiations.
• Must be legally authorized to work in the United States and not require sponsorship now or in the future.
• Bachelor’s degree in Business, Marketing, Communications, or equivalent experience.
• Excellent English communication skills.

Culture & Benefits

• Medical, Dental, and Vision Insurance provided at no cost for full-time employees.
• 401k Retirement Plan with company match up to 6%, fully vested upon hire.
• 4 weeks of annual paid time off plus paid holidays.
• Tuition assistance for higher education and professional development.
• Flexible spending accounts for medical and dependent care.
• Premium onsite amenities at the State College HQ, including a gym, pool, and game rooms.