Customer Success Manager (EdTech)

TL;DR

Customer Success Manager (EdTech): Managing and nurturing a portfolio of K-12 accounts to maximize satisfaction, retention, and growth with an accent on consultative relationship building and data-informed strategy. Focus on onboarding new customers, driving product adoption, and mitigating attrition risks through proactive communication and collaboration with internal teams.

Location: Must be based in Pennsylvania, United States

Salary: $45,000–$50,000 per year

Company

A software company providing digital learning solutions for the education sector.

What you will do

• Serve as the primary point of contact for a portfolio of K-12 accounts to ensure satisfaction and retention.
• Train and onboard new customers through the implementation process.
• Facilitate regular meetings to understand customer needs and provide consultative recommendations.
• Monitor account usage data to identify growth opportunities and mitigate attrition risks.
• Collaborate with internal teams including Sales, Product, and Course Development to resolve issues and propose enhancements.
• Present product demonstrations and represent the company at conferences and trade shows.

Requirements

• Must be based in Pennsylvania, United States
• Bachelor's degree in education, business, or a related field.
• 5 to 7 years of experience in account management, customer success, or the online learning space.
• 3 to 5 years of experience working in a traditional or virtual school, or equivalent experience in educational sales/success.
• Strong understanding of curriculum, instruction, and project management.
• Proficiency in Microsoft Office, Google Drive, and CRM platforms.

Nice to have

• Experience facilitating or participating in an e-learning or online learning course.

Culture & Benefits

• Opportunity to work in a fast-paced environment with educational leaders.
• Focus on professional development and consultative relationship building.
• Collaborative team environment across multiple internal departments.