Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of youth, club, and high school athletic accounts to drive product adoption, retention, and expansion with an accent on strategic partnership and data-driven health monitoring. Focus on executing high-impact onboarding, identifying growth opportunities within the hirify.global ecosystem, and ensuring long-term customer success through proactive engagement.

Location: Must be based in or within commuting distance of Lincoln, Nebraska. This role requires 3 days in the office each week.

Compensation: On-Target Earnings (OTE) $48,000–$65,000 USD.

Company

hirify.global is a global sports technology company providing video analysis and data tools to coaches and athletes at all levels.

What you will do

• Lead high-impact onboarding for new accounts to ensure immediate value realization.
• Drive deep product adoption and integration into daily workflows across your territory.
• Conduct strategic reviews and roadmap sessions with coaches and directors to secure renewals.
• Identify and bridge gaps in customer programs using the broader hirify.global suite.
• Monitor engagement metrics and health scores to proactively mitigate churn and identify expansion opportunities.

Requirements

• Must live within commuting distance of Lincoln, Nebraska.
• Proven experience in a client-facing role, preferably within a SaaS environment.
• Strong commercial and data acumen with the ability to interpret engagement metrics.
• Excellent communication skills for translating technical value to stakeholders.
• Proficiency in managing workflows within platforms like Salesforce and Salesloft.
• Ability to prioritize a high volume of tasks, from onboarding to program reviews.

Nice to have

• Experience in the sports industry as a coach, athlete, or administrator.
• Prior experience with the hirify.global product suite.
• Innovative mindset focused on process refinement and scaling.

Culture & Benefits

• Comprehensive medical, vision, and dental insurance plans.
• 401(k) matching up to 4%.
• Flexible vacation policy and company-wide holidays.
• Support for mental and physical health via Employee Assistance Programs and fitness partnerships.
• Autonomy-focused culture with resources for professional development and career growth.