Customer Success Manager (German Speaking)

TL;DR

Customer Success Manager (German Speaking): Managing a portfolio of mid-market and SMB customers to drive product adoption, retention, and growth with an accent on renewal negotiations and strategic relationship building. Focus on leveraging CRM data to influence business outcomes and acting as the voice of the customer to internal product and leadership teams.

Location: London, UK

Salary: £44,000–£55,000 GBP Annual

Company

A global provider of reporting, analytics, and performance management solutions that empower finance and data teams to make intelligent business decisions.

What you will do

• Act as the primary strategic advisor for mid-market and SMB accounts.
• Own the end-to-end renewal process, including contract negotiation and forecasting.
• Drive product adoption and usage maturity through successful onboarding and engagement.
• Identify and refer expansion, upsell, and cross-sell opportunities to the sales team.
• Track customer health scores and provide actionable insights to leadership.
• Represent the voice of the customer to internal Product and Support teams.

Requirements

• German language proficiency required
• Experience in renewals, Account Management, or Customer Success within B2B SaaS environments.
• Proven track record of managing complex portfolios in a covered CSM model.
• Proficiency in Salesforce, Gainsight, and CRM platforms.
• Strong analytical mindset with expertise in reviewing and analyzing software contracts.
• Bachelor’s degree required.

Nice to have

• MBA degree.
• Certifications in Gainsight, Success Coaching, or Pragmatic Institute.
• Familiarity with CPQ, NetSuite, and SalesLoft.

Culture & Benefits

• High-energy, high-performance global work environment.
• Commitment to pay transparency and fair compensation.
• Opportunities for cross-functional collaboration with Sales, Legal, and Finance.
• Focus on professional growth and customer advocacy.