Customer Service Representative (EdTech)

TL;DR

Customer Service Representative (EdTech): Supporting homeschooling families by resolving inquiries and providing tailored guidance with an accent on CRM navigation and compassionate communication. Focus on delivering exceptional service and managing customer needs during peak educational enrollment periods.

Location: Must be based in the United States

Salary: $15.00–$18.00 per hour

Company

hirify.global is a leading provider of digital-first K–12 curriculum solutions dedicated to empowering students and educators through innovative technology.

What you will do

• Respond to customer inquiries via phone, email, and other channels in a timely manner.
• Resolve customer concerns while maintaining a positive and professional demeanor.
• Provide tailored homeschooling solution recommendations based on family needs.
• Navigate multiple CRM systems simultaneously to assist customers efficiently.
• Communicate clearly and effectively with both internal and external stakeholders.

Requirements

• Must be based in the United States
• High School Diploma or equivalent and at least 1 year of customer service experience.
• Mandatory availability during peak period (August 1 – September 30) with no planned PTO.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Strong verbal and written communication skills.
• Requirement to complete a video questionnaire as part of the hiring process.

Nice to have

• Previous experience working with CRM systems.

Culture & Benefits

• Comprehensive health, dental, and vision plans with zero-premium options.
• 401k plan with company match.
• 16 paid holidays, including a winter shutdown period.
• Paid bonding leave and fertility/family building benefits.
• Professional development programs and tuition reimbursement.

Hiring process

• Completion of a video questionnaire.