Support Engineer I

TL;DR

Support Engineer I (IT Support): Providing high-quality technical solutions to clients by deploying, installing, and troubleshooting hardware and software with an accent on PC components, printers, and scanners. Focus on delivering excellent on-site support, maintaining service level standards, and ensuring overall customer satisfaction in a fast-paced environment.

Location: Must be based in Decatur, Alabama, USA (Onsite role)

Company

hirify.global provides comprehensive technology solutions and support services to clients.

What you will do

• Perform installation, upgrading, repair, and preventative maintenance of PC hardware, printers, and scanners.
• Diagnose and troubleshoot technical issues using appropriate tools.
• Manage service incidents by tracking, monitoring, and providing timely updates to clients.
• Communicate effectively with clients regarding scheduling and status of service requests.
• Collaborate with the Service Desk and System Engineering teams to resolve complex incidents.
• Maintain detailed documentation for all service activities and performance metrics.

Requirements

• Must be based in Decatur, Alabama or surrounding area
• Experience troubleshooting and supporting technology hardware including PCs, laptops, and printers.
• Proficiency with Microsoft Office Suite and related tools.
• Excellent verbal and written communication skills.
• Ability to work weekends and off-hours as necessary to meet client needs.
• Valid driver’s license required for travel to client sites.

Nice to have

• Degree in Information Systems or Engineering.
• CompTIA A+ certification.
• MCP, MCSA, or Server+ certifications.

Culture & Benefits

• Paid travel time and mileage reimbursement for site visits.
• Opportunities for professional growth through vendor certifications.
• Commitment to equal employment opportunity and inclusive workplace culture.