Customer Service Technician

TL;DR

Customer Service Technician (Telecom): Installing, maintaining, and troubleshooting high-speed internet, video, and voice networks with an accent on outside plant facility repair and field work. Focus on safety-compliant installation tasks, pole climbing and cable locating/splicing, and directing customer-facing work and sales referrals.

Location: Marysville, OH, USA

Company

hirify.global provides fast, reliable internet connections and is upgrading copper to fiber optic technologies.

What you will do

• Install, maintain, and troubleshoot high-speed internet, video, and voice networks, including associated wiring and equipment.
• Perform maintenance and repair on outside plant facilities within assigned service areas.
• Climb poles, locate buried cables, and dig up and bury cable using utility access holes or controlled environmental vaults.
• Follow all safety rules and regulations during field operations.
• Assist other technical personnel when requested and support sales/marketing activities with customer-facing work and referrals.

Requirements

• High school diploma or equivalent experience.
• Ability to distinguish colors on facilities.
• Ability to handle 28-foot extension ladders (up to 75 lbs routine work) and utility access hole covers (up to 150 lbs).
• Ability to complete service tech boot camp training and perform POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations.
• Basic computer skills (MS Office applications) and ability to work in confined spaces and outdoors in all weather conditions.
• Valid driver’s license with a satisfactory driving record; ability to work varying shifts including mandatory overtime, weekends, and holidays.

Culture & Benefits

• Comprehensive benefits including medical, dental, vision, and life insurance, plus an employee assistance program.
• 401K plan with company match and paid time off.
• Hybrid workforce model with roles designated as remote, hybrid, office, or field-based depending on position and business needs.
• Safety-focused, inclusive workplace with an emphasis on authentic contribution.

Hiring process

• Application review followed by interviews and role fit evaluation.
• Training expectations include completing the service tech boot camp for required technical capabilities.