IT Technical Support I (Infrastructure)

TL;DR

IT Technical Support I (Infrastructure): Providing onsite technical support and help desk services for airport infrastructure projects with an accent on incident management, hardware/software deployment, and staff onboarding. Focus on diagnosing system issues, documenting production outages, and ensuring seamless IT operations at client sites.

Location: Must be based in Los Angeles, CA (Onsite)

Salary: $78,000 – $86,000 per year

Company

A global professional services company providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations.

What you will do

• Respond to incoming customer emails and provide help desk support.
• Diagnose, troubleshoot, and document system issues and production incidents.
• Manage ticket submissions via Freshdesk and ServiceNow.
• Perform hardware and software installations and oversee staff deployments.
• Execute onboarding and offboarding functions for project staff.
• Provide IT support at division-wide events and conduct computer orientation for new hires.

Requirements

• Must be able to work onsite in Los Angeles, CA.
• Bachelor's degree in computer science or 5+ years of equivalent job experience.
• Must be able to lift at least 40lbs.
• Ability to communicate complex technical issues to non-technical audiences.
• Strong organizational skills for managing short and long-term tasks.

Nice to have

• Relevant professional licensure and certifications.
• Experience managing data coordination and conversion projects.
• Self-starter mindset with a results-driven focus.

Culture & Benefits

• Commitment to diversity and inclusion as an EEO and Affirmative Action employer.
• Opportunities to work on large-scale, impactful infrastructure projects.
• Support for veteran employment and professional growth.
• Collaborative environment blending real-world experience with digital innovation.