CX Content Specialist

TL;DR

CX Content Specialist: Developing, organizing, and maintaining high-quality internal and external content for the Customer Experience team with an accent on clarity, brand consistency, and usability. Focus on managing knowledge bases, translating complex workflows into digestible guides, and ensuring CX teams are equipped with accurate, up-to-date resources.

Location: Remote (Must be authorized to work in the U.S., no visa sponsorship)

Company

hirify.global, a UPS company, is a leading logistics and delivery platform providing scalable, flexible delivery solutions across the United States.

What you will do

• Create and refine CX content aligned with brand voice to improve customer self-service outcomes.
• Audit internal and external Salesforce content for accuracy and relevance.
• Translate complex process maps and workflows into clear, digestible guides.
• Partner with Product and Marketing teams to ensure CX resources reflect current features and campaigns.
• Manage and prioritize incoming content requests while maintaining brand-aligned communication macros.
• Provide performance updates on help center initiatives to CX Enablement leadership.

Requirements

• Bachelor's degree in English, Communication, or Technical Writing.
• 2+ years of experience in technical writing or content development.
• Must be authorized to work for any employer in the U.S. (no visa sponsorship).
• Experience with content management systems and knowledge bases, specifically Salesforce.
• Ability to communicate technical concepts to non-technical audiences.
• Strong problem-solving skills and ability to work independently.

Culture & Benefits

• Competitive total rewards package including 401(k) with company match.
• 100% company-paid health insurance for employees.
• Remote-first environment with a monthly WFH stipend.
• Unlimited PTO and paid wellness days.
• Tuition and student loan repayment assistance.
• Paid sabbatical leave for tenured employees.