Partner Documentation Manager

TL;DR

Partner Documentation Manager: Defining, standardizing, and scaling documentation for the Global Partner Organization with an accent on translating complex partner workflows and system interactions into structured SOPs, playbooks, and process maps. Focus on building and maintaining centralized knowledge base documentation and aligning documentation updates with CRM/PRM systems and partner lifecycle activities.

Location: USA (Atlanta, GA; Hoboken, NJ; Richardson, TX; San Diego, CA; Sandy, UT)

Company

hirify.global provides software products used by global businesses to deliver customer experiences and support financial crime prevention and public safety.

What you will do

• Define standards for process documentation and SOP creation.
• Translate complex workflows into clear SOPs, playbooks, and process maps.
• Develop global documentation frameworks and templates; capture current and future state processes.
• Build and maintain process maps across partner lifecycle activities and keep a centralized knowledge base.
• Align documentation with CRM/PRM systems and workflows, documenting updates, launches, and system changes.
• Create quick-reference guides and enablement content; identify documentation gaps and improve quality.

Requirements

• 2–3 years of experience in technical writing, process documentation, or SOP development.
• Ability to translate complex concepts into structured, user-friendly documentation.
• Experience with process mapping and workflow documentation.
• Comfort working with cross-functional stakeholders.
• Strong attention to detail and documentation accuracy; excellent written and verbal communication.
• Experience with documentation tools and AI tools (e.g., Confluence, SharePoint, Lucidchart, Claude, Copilot).

hirify.global-to-have">hirify.global to have

• Exposure to partner programs or sales operations.
• Familiarity with CRM/PRM systems.
• Experience working with global teams.
• Basic process improvement understanding.
• Knowledge base management experience.

Culture & Benefits

• Hybrid work model: 2 days in the office and 3 days remote each week.
• Office days focus on face-to-face meetings and collaboration.
• Centralized documentation and enablement focus across multiple business functions.

Hiring process

• Interviews to assess documentation experience, process mapping skills, and ability to work with cross-functional stakeholders.
• Discussion of experience with documentation tools and AI tools used for documentation workflows.