Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Owning a book of commercial customer accounts to drive revenue retention and expansion with an accent on renewal execution, pipeline discipline, and data-driven negotiation. Focus on managing high-volume portfolios, partnering with Customer Success Managers, and translating customer health metrics into actionable commercial outcomes.

Location: Must be based in or willing to relocate to a hirify.global hub (Denver, CO; San Francisco, CA; Nashville, TN) and available to work from the office 3 days per week.

Salary: $172,000 - $202,000 USD (based on Denver, CO)

Company

hirify.global is a data platform provider specializing in background checks and compliance technology, powering safe and fair decision-making for over 100,000 customers.

What you will do

• Manage a high-volume book of business to ensure gross revenue retention and net expansion.
• Execute timely renewals and identify commercial upsell opportunities within the existing customer base.
• Maintain rigorous CRM hygiene and accurate forecasting for dozens of active accounts.
• Partner with Customer Success Managers to align relationship health with commercial strategies.
• Defend pricing and negotiate contracts by anchoring discussions in product ROI and business value.
• Synthesize market intelligence and product feedback to communicate actionable insights to leadership.

Requirements

• 3+ years of experience in B2B SaaS account management, sales, or customer success.
• Must reside in or relocate to a hirify.global hub and work onsite 3 days per week.
• Demonstrated ability to manage high-volume account portfolios simultaneously.
• Proficiency in Salesforce or similar CRM platforms for pipeline management.
• Experience negotiating commercial terms grounded in ROI and business value.
• Strong written and verbal communication skills for business case development.

Culture & Benefits

• 100% employer-paid medical, dental, and vision insurance.
• Flexible PTO policy and monthly wellness stipend.
• Learning and development allowance for professional growth.
• Reimbursement of up to $25,000 for fertility, adoption, and parental planning.
• Hybrid work environment emphasizing collaboration with in-office perks like catered lunches.