Human Resources Shared Services Coordinator (HR Operations)

TL;DR

Human Resources Shared Services Coordinator (HR Operations): Managing complex employee lifecycle processes and providing high-quality HR services for a global lottery organization with an accent on policy interpretation and data integrity. Focus on resolving escalated cases, ensuring system compliance, and optimizing HR service delivery.

Location: Hybrid in Providence, RI (50% on-site presence required)

Salary: $44,450 - $103,002

Company

Brightstar is a global leader in lottery providing secure technology and comprehensive solutions for governments and regulators worldwide.

What you will do

• Serve as a subject matter expert for complex Global People Services cases and policy interpretation.
• Manage HR transactions across regions, including hires, terminations, transfers, promotions, and compensation updates.
• Investigate and resolve data quality and integrity issues within HR systems to ensure compliance.
• Provide guidance to employees and managers on HR policies, processes, and service options.
• Support audit and compliance activities and contribute to system enhancements via user acceptance testing (UAT).
• Analyze service delivery trends to identify opportunities for increased efficiency.

Requirements

• 4–6 years of relevant HR experience, preferably in shared services or HR operations.
• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• Proficiency with HR systems and Microsoft Office applications.
• Experience managing sensitive employee matters and supporting regulated processes.
• Must be based in Providence, RI to meet the hybrid work requirement.
• Immigration sponsorship is not available for this role.

Culture & Benefits

• 401(k) Savings Plan with Company contributions.
• Comprehensive health, dental, and vision insurance.
• Life, accident, and disability insurance.
• Tuition reimbursement and wellness programs.
• Paid time off and identity theft insurance.