Junior Change & Problem Manager

TL;DR

Junior Change & Problem Manager (ITSM): Governing and operating Change Enablement and Problem Management practices to ensure service stability and controlled operational risk. Focus on driving root cause analysis for high-impact incidents and ensuring alignment between Incidents, Problems, and Changes to prevent service disruptions.

Location: Mexico City, Mexico (Hybrid)

Company

hirify.global is a global technology services provider that designs, builds, manages, and modernizes mission-critical technology systems for the world's leading businesses.

What you will do

• Govern and operate Change Enablement and Problem Management practices to maintain service stability.
• Assess, review, and approve changes based on risk, impact, and testing readiness.
• Coordinate root cause analysis for high-impact or recurring incidents.
• Ensure traceability and alignment between Incidents, Problems, and Changes.
• Analyze operational data and trends to provide insights for continuous improvement.

Requirements

• 3+ years of experience in IT operations, IT service management, or governance.
• Intermediate to advanced knowledge of ITIL 4 practices.
• Hands-on experience with ServiceNow (Change, Problem, and Incident modules).
• Experience participating in Change Advisory Boards (CABs) and post-incident reviews.
• English proficiency at an intermediate to advanced level.
• Strong understanding of risk-based decision-making and operational risk control.

Culture & Benefits

• Dynamic, hybrid-friendly work environment.
• Comprehensive Be Well programs supporting financial, mental, physical, and social health.
• Access to cutting-edge learning opportunities and certifications (Microsoft, Google, Amazon).
• Culture focused on empathy, belonging, and shared success.
• Structured career growth paths with personalized development goals.