Zendesk Solutions Analyst (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Zendesk Solutions Analyst (Fintech): Managing and optimizing Zendesk configurations for Professional Services intake and delivery workflows with an accent on business analysis, system governance, and cross-functional collaboration. Focus on translating complex business requirements into scalable system designs and ensuring high-quality data and user experience within the platform.
Location: Must be based in the United States
Company
is a leading global provider of innovative software and service solutions for financial reporting and capital markets transactions.
What you will do
- Serve as the primary Zendesk subject-matter expert for Professional Services workflows.
- Configure and enhance Zendesk forms, fields, triggers, automations, and SLAs.
- Gather and document business requirements, translating them into clear system designs.
- Partner with IT and platform owners to test and deploy changes following governance standards.
- Ensure Zendesk configurations adhere to security best practices and role-based access controls.
- Maintain clear documentation for workflows, configurations, and process guidelines.
Requirements
- Must be based in the United States
- Strong hands-on experience with Zendesk administration and configuration.
- Proven ability to gather requirements and translate business needs into system solutions.
- Experience supporting intake-driven or case management workflows.
- Understanding of change management and system governance practices.
- Strong communication and documentation skills.
Nice to have
- Zendesk Support Administrator or Developer certification.
- Experience integrating Zendesk with Salesforce or Certinia.
- Familiarity with Professional Services or PSA tools.
- Experience working within shared platform ownership models.
Culture & Benefits
- Competitive compensation and comprehensive benefits package.
- Flexible workplace environment.
- Commitment to professional growth and development.
- Values-driven organization recognized as a top workplace.
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