(Associate) Account Manager (German Speaker)

TL;DR

(Associate) Account Manager (German Speaker): Manage a portfolio of up to 30 customers and drive customer success across the DACH region with an accent on sustainable procurement program adoption, account planning, and cross-functional issue resolution. Focus on building executive relationships, supporting renewals and upsell opportunities, and ensuring operational KPIs through proactive project management.

Location: Barcelona - Hybrid (8 days a month from the office)

Company

hirify.global provides business sustainability ratings and actionable scorecards for environmental, social, and ethical risk management.

What you will do

• Manage a portfolio of up to 30 customers, ensuring high satisfaction and engagement with hirify.global solutions and tools.
• Support customers throughout the lifecycle by explaining sustainable procurement building blocks and helping integrate hirify.global into relevant processes and tools.
• Build and maintain relationships with project managers, decision makers, and executive sponsors; develop and maintain Account Plans.
• Act as main point of contact and provide proactive/reactive project management support and resources for customer programs.
• Coordinate between customer and hirify.global teams (sales, sustainability, operations) to solve challenges and identify opportunities.
• Monitor operations with customers (forecast and delivery) to meet operational KPIs and support contract renewals and upsell opportunities.

Requirements

• German and English fluency (written and verbal) is required.
• 5+ years of successful customer/account management or consulting experience in a fast-paced environment.
• Strong communication skills and ability to summarize key findings in a presentable PowerPoint presentation.
• Excellent Excel and data analytical skills; experience developing Account Plans.
• Computer literate with MS Office/Google Suite and CRM/project management tools (e.g., Salesforce).
• Ability to work in an international, multicultural environment and stay agile in changing conditions.

Nice to have

• Additional language fluency (Polish).
• Knowledge of procurement systems and SaaS.

Culture & Benefits

• Hybrid work organization with 8 office days per month.
• Flexible working hours and wellness allowance, plus access to professional mental health support.
• Learning and development opportunities, sustainability events, and community involvement.
• Referral bonus policy, peer recognition program, and employee-led resource groups.
• Meals and transportation vouchers (Coverflex card), dental benefits, and Life & Accident Insurance + Private Health Insurance.
• Paid volunteer day and paid moving day (1/year); time off includes 1 Community Service Day + 1 Personal Day; summer hours in July and August (36 hours/week).

Hiring process

• Review CV in English with a guaranteed response to every application.
• Interviews and assessments scheduled via SmartRecruiters; process can be adjusted for candidate needs.