CX Account Manager (Italian Market)

TL;DR

CX Account Manager (Italian Market): Managing and growing a portfolio of small accounts within the Italian market with an accent on driving customer retention, revenue growth, and building long-term relationships. Focus on identifying cross-selling and up-selling opportunities, guiding customers on product adoption, and ensuring a seamless customer experience.

Location: Must be based in or able to work from Barcelona, Spain

Salary: €32,000–€35,000

Company

hirify.global is a leading AI-powered business management software platform centralizing HR, Finance, and Operations workflows for companies worldwide.

What you will do

• Manage and grow a portfolio of small accounts in the Italian market.
• Build strong customer relationships through proactive outreach and regular meetings.
• Identify and execute cross-selling and up-selling opportunities to drive revenue.
• Develop and implement account strategies to improve retention and reduce churn.
• Guide customers on new features and best practices to ensure product value.
• Collaborate with internal teams to share feedback and improve product processes.

Requirements

• Native-level Italian proficiency is required.
• Good level of English (B2 or higher).
• Previous experience in sales, customer support, or customer success.
• Strong relationship-building and stakeholder management skills.
• Ability to communicate confidently via phone, video, and written channels.
• Proficiency in using CRM tools to track interactions and activities.

Nice to have

• Experience working in a fast-paced startup environment.
• Consultative sales approach and proactive mindset.

Culture & Benefits

• Private health insurance via Alan.
• Access to Wellhub for gym and wellness activities.
• Food discounts and office breakfast with organic fruit.
• Language classes and professional growth opportunities.
• Pet-friendly office environment.
• Multicultural and friendly team culture.