Customer Success Manager (Strategic)

TL;DR

Customer Success Manager (Strategic): Managing the long-term success of large-scale strategic accounts and franchise systems with an accent on product adoption, relationship building, and strategic business reviews. Focus on driving customer satisfaction, analyzing engagement data, and acting as a subject matter expert to ensure maximum value realization for enterprise clients.

Location: Must be based in the United States

Salary: $104,500 – $167,600 USD (plus variable commission)

Company

A leading software company providing comprehensive business management solutions for the trades and home services industry.

What you will do

• Develop and maintain strong relationships with corporate contacts at strategic accounts.
• Coach and train corporate staff, franchise owners, and end users on product best practices.
• Analyze user engagement data to identify actionable insights and report on KPIs.
• Present business reviews and provide strategic recommendations to reinforce product value.
• Collaborate with product managers to manage enhancement requests and act as a subject matter expert.
• Serve as an escalation point for support tickets and identify process improvements.

Requirements

• 5+ years of relevant experience in account or project management.
• Proven track record of managing multiple complex accounts.
• Strong ability to learn new software and identify opportunities for product utilization.
• Exceptional communication, organizational, and problem-solving skills.
• Ability to thrive in a fast-paced, entrepreneurial environment.
• Must be based in the United States with availability for < 15% nationwide travel.

Culture & Benefits

• Comprehensive health, dental, and vision insurance with employer-paid options.
• 401k match and financial planning tools.
• Flexible time off and autonomous work environment.
• Support for life stages including parental leave, fertility services, and adoption reimbursement.
• Learning and development programs, including leadership training.