Manager, Customer Success, Strategic

TL;DR

Manager, Customer Success, Strategic: Leading and developing a team of Customer Success Managers supporting complex, high-value customers across hirify.global’s software and advertising products with an accent on strategic account planning, adoption, retention, and expansion. Focus on coaching executive-level customer engagement, managing escalations, aligning cross-functional teams, and building scalable customer success frameworks.

Location: Remote within the United States; employees may live in any of the 50 states, with limited exceptions. Travel is approximately 20%.

Salary: $89,700–$143,300 annual base pay in California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington, DC; $85,200–$136,200 annual base pay in Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia. Equity awards may also apply.

Company

hirify.global is a real estate technology platform providing software, advertising, and digital tools for real estate professionals and consumers.

What you will do

• Lead, coach, and develop a team of Strategic Customer Success Managers serving complex, high-value accounts.
• Establish operating rhythms covering one-on-ones, account reviews, risk reviews, call listening, and portfolio inspections.
• Guide comprehensive account planning tied to customer priorities, product usage, measurable outcomes, retention, and expansion.
• Improve executive-level customer conversations, multithreaded relationships, strategic recommendations, and customer escalations.
• Partner with Sales, Product, Support, Marketing, and Operations to resolve complex needs and align account strategy.
• Translate customer insights into recommendations and scalable customer success frameworks for hirify.global.

Requirements

• 7+ years of experience in Customer Success, strategic account management, consultative sales, or a related customer-facing function.
• 3+ years of people management experience leading customer-facing teams.
• Experience supporting Strategic, Enterprise, or similarly complex customers across multiple stakeholders, products, business units, or locations.
• Demonstrated success driving adoption, retention, customer value, and expansion through structured account planning.
• Strong executive presence, analytical judgment, coaching ability, and cross-functional leadership skills.
• Ability to lead through change and connect multiple products and services to measurable business outcomes.

Nice to have

• Real estate industry experience.
• Transferable experience from a non-traditional background.

Culture & Benefits

• Remote work without a permanent corporate office workplace.
• Approximately 20% travel for internal events, leadership meetings, customer visits, and conferences.
• Equity awards may be available based on experience, performance, and location.
• Inclusive workplace focused on innovation, professional growth, and customer impact.