Account Manager

TL;DR

Account Manager: Own client relationships for a portfolio of customers, driving exceptional customer experience with an accent on renewals, expansion opportunities, and mapping customer goals to hirify.global solutions. Focus on leading renewal meetings, identifying upsell/cross-sell paths, and coordinating internal teams to ensure successful outcomes.

Location: San Francisco

Salary: $120,000-160,000 annually

Company

hirify.global is an agentic marketing platform powered by a composable CDP, helping marketing teams build and ship end-to-end campaigns using customer data and AI.

What you will do

• Build and maintain relationships with customer champions and key stakeholders as the primary point of contact
• Drive contract renewals and identify expansion opportunities through upselling and cross-selling
• Understand client business goals and align hirify.global solutions to customer needs
• Collaborate with internal teams to ensure seamless delivery and client satisfaction
• Track account health, contract updates, and renewals; generate progress reports for clients and leadership
• Lead renewal meetings and participate in strategic business reviews; communicate expansion opportunities to the sales team

Requirements

• 2+ years of experience in account management, renewal management, sales, or customer success, preferably in SaaS
• Proven track record of meeting or exceeding quotas and delivering positive customer outcomes
• Experience managing retention and adoption for complex SaaS accounts
• Strong written and verbal communication skills for presenting to different stakeholder levels
• Financial acumen and experience with contract management
• Strong organizational skills, attention to detail, and ability to manage multiple priorities

Culture & Benefits

• Equity compensation via ISO options, including early exercise and a 10-year post-termination exercise window
• Mission-driven, impact-focused team with an emphasis on humility, kindness, and compassion
• Opportunity to work with customers to leverage data and AI for business growth

Hiring process

• Interviews to evaluate account/renewal experience, communication, and ability to drive customer outcomes
• Discussions focused on fit for renewal and expansion responsibilities