Hotel Manager (Hospitality)

TL;DR

Hotel Manager (Hospitality): Oversee day-to-day operations of Bvlgari Hotel Roma to ensure service standards, guest satisfaction, and operational excellence with an accent on profitability, departmental budgets, and execution of the service strategy. Focus on leading property operations teams, driving financial performance against budget, and managing HR activities including performance appraisals and employee engagement.

Location: Rome, Italy

Salary: €90,000-100,000 RAL

Company

Bvlgari Hotels & Resorts within Marriott International, delivering luxury hospitality in major cosmopolitan cities and resort destinations.

What you will do

• Manage profitability and departmental budgets by reviewing financial reports, controlling wages and expenses, and improving performance against budget.
• Develop and execute an operational strategy aligned with the brand’s business strategy, making key decisions to keep the property on track.
• Improve service performance by ensuring core elements of the service strategy are in place and communicating operational goals consistently.
• Lead property operations teams by setting a vision for service delivery, aligning leadership, and ensuring fair and equitable treatment.
• Manage and conduct human resources activities including observing service behaviors, hiring operations management, running annual performance appraisals, and using an open-door approach.
• Coach and support the operations team to manage occupancy & rate, wages, and controllable expenses while addressing operational challenges.

Requirements

• 2-year degree in Business Administration, Hotel and Restaurant Management, or related field with 8 years’ experience in operations management, sales and marketing, or related area; or 4-year bachelor’s degree with 6 years’ experience.
• Proven experience managing hotel operations and driving service standards and guest satisfaction.
• Experience reviewing financial statements and managing departmental budgets to achieve desired financial results.
• Experience leading teams and conducting performance appraisals according to standard operating procedures.
• Strong ability to coach and hold teams accountable for operational and financial outcomes.

Culture & Benefits

• Opportunities for professional growth and career advancement within the Bvlgari Hotels & Resorts brand.
• Access to online training programs and a structured personal development plan.
• Preferential rates at Marriott Hotels and outlets (subject to terms and availability).
• Staff canteen during working hours and internal laundry service.
• Colleague recognition programs and company events (e.g., birthday celebrations, staff parties).

Hiring process

• Interviews to assess operations leadership, financial/budget management experience, and people leadership capabilities.
• Evaluation of fit with service strategy execution and standards of guest satisfaction.