Enterprise IT Support Analyst (L1)

TL;DR

Enterprise IT Support Analyst (L1): Providing first-line technical support for employees and partners across the hirify.global IT landscape with an accent on resolving issues via phone, chat, and in-person interactions. Focus on maintaining high service standards, managing SLA targets, and providing hands-on technical troubleshooting during overnight shifts.

Location: Must be based in or able to commute to Englewood Cliffs, New Jersey. The role requires onsite presence five days per week and availability for an overnight shift (11pm – 7am, Sunday–Thursday).

Salary: $65,000 – $80,000 per year.

Company

hirify.global is a global media and entertainment company operating iconic brands across news, sports, and digital entertainment sectors.

What you will do

• Provide technical support to users via phone, chat, and in-person at the office or TechBar.
• Perform break-fix support for hardware and software issues.
• Triage and fulfill customer IT requests while maintaining ownership of the ticket.
• Escalate complex technical issues to higher-level teams when necessary.
• Ensure all support activities meet established SLA targets and service quality standards.

Requirements

• Relevant IT support experience is required.
• Proficiency with Windows, Mac OSX, Office 365, Active Directory, and mobile device management.
• Familiarity with ITIL fundamentals and managing SLA targets.
• Must be able to work onsite five days per week in Englewood Cliffs, NJ.
• Must be available for the overnight shift (11pm – 7am, Sunday night – Thursday night).
• Must have a home environment suitable for part-time remote work with a consistent internet connection.

Culture & Benefits

• Comprehensive benefits package including health insurance and retirement plans.
• Opportunity to work with a diverse portfolio of major media brands.
• Commitment to fair compensation and pay transparency.
• Supportive environment with clear pathways for professional growth.